We know how important it is to always keep franchisees happy, and here at Uniserv, we make sure to do everything we can to ensure that they are.
Our Customer Service team has full authority to handle any situation. There are no approvals needed, as we only hire the best agents available. They can manage billing, returns, credits, adjustments, freight, damages, portal login, special requests, feedback, and more.
All of our Customer Service agents are fully trained, extraordinary employees. For every new chain, they all spend two days with the Pick & Pack team to ensure they have a full understanding of every item and process.
Uniserv prides itself on always using real, live Customer Service agents, never machines or automated bots.